Transcript Requests Using Secure Object Repository Mailbox Could Take Two Days

An IRM procedural update has been posted notifying tax professionals that it can take up to 48 hours for transcript delivery to the SOR Mailbox.

1. For all authorized representatives, mailing and the use of the e-Services Secure Object Repository (SOR) mailbox are the only delivery options when using the Transcript Delivery System (TDS) to request transcripts for their clients. Encourage client representatives to use the eServices SOR mailbox instead of having the TDS transcript mailed.
2. If it is requested to provide an IMF unmasked wage and income transcript, it can only be mailed to the taxpayer’s address of record, be mailed to the authorized individual for the decedent, or placed into the authorized representative’s e-Services SOR mailbox. An unmasked IMF wage and income transcript cannot be mailed to authorized representatives; do not input the authorized representative’s mailing address into TDS. If the SOR mailbox delivery method fails, the transcript will be systemically mailed to the taxpayer’s address of record.
3. If using TDS, allow 5-10 calendar days for postal mail.